Refund Policy

1. General

This Refund Policy describes the conditions under which ARQA processes refund requests for paid subscriptions. By purchasing a subscription, you agree to the terms described below.

2. Refund Eligibility

You may request a full refund within 7 days of your initial subscription purchase if you have not made significant use of the platform. Refunds are not available for:

• Renewal charges after the initial subscription period.
• Accounts that have been suspended for violating our Terms of Service.
• Partial months — subscriptions are billed for the full period.

3. How to Request a Refund

To request a refund, send an email to salem@arqa.cc with the subject line "Refund Request" and include your registered email address and the reason for the request. We will review your request and respond within 3 business days.

4. Processing Time

Approved refunds are processed within 5–10 business days. The funds will be returned to the original payment method used at the time of purchase.

5. Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you will continue to have access to the platform until that date.